About ChillSense
ChillSense is an Australian-hosted cold chain monitoring platform built for food businesses that take HACCP seriously. The platform watches every fridge, freezer, and cool room across your sites, turns the readings into auditor-ready evidence and real-time alerts, and feeds an AI layer that surfaces failing assets before they fail and benchmarks energy waste before it shows up on your bill.
What we build
ChillSense pairs three things:
- Maintenance-light wireless hardware — a battery-powered sensor that lives inside or beside a cold-chain asset, and a small hub that connects the sensors at a site to the cloud.
- An Australian-hosted AI cloud platform — the dashboards, predictive alerts, HACCP reports, drift-detection models, and energy-insights benchmarking that turn the readings into operational signal.
- An evidence layer designed around the HACCP and food-safety record-keeping expectations that Australian regulators, supermarket buyers, and certifiers all care about.
For the full architecture, see how it works.
What we believe
A few opinions baked into the product.
The platform should watch the assets so your team doesn't have to.
The 20-second start-of-shift glance at the dashboard is the only manual habit ChillSense expects from your team.
Alerts should be rare and right.
Noisy alerts are worse than no alerts because staff learn to ignore them. Debouncing, severity-aware escalation, and AI drift detection exist for that reason.
AI features are not a paywall.
Drift detection and energy insights ship to every active subscription at no additional cost.
Australian-hosted matters.
Lower latency, no cross-border data transfers, and a clear escalation path are worth real engineering effort.
Evidence is more useful than records.
A pile of paper logs is records; an auditable per-incident trail with corrective actions attached is evidence.
Where we run
The ChillSense cloud runs on Australian infrastructure. Customer data is isolated per customer rather than mingled with anyone else's:
- Per-customer telemetry buckets in the time-series store.
- Per-customer dashboard org with its own datasource scope.
- Per-customer auth domain inside the identity provider.
- Per-customer report storage on the operational backups volume.
- AI models trained on fleet-wide patterns, but inference always scoped to your own assets.
Authorised ChillSense support staff can access your data to help with operations and troubleshooting; no other customer can. See the privacy policy for the full scope.
The team
ChillSense is built and operated by a small Australian engineering team. We do hardware, platform, AI, and customer support in-house rather than outsourcing; the same people who write the code answer customer questions.
If you want to talk to the team:
- Email: sales@chillsense.com.au for new business; the same address routes to support for existing customers and gets prioritised by your account.
- Phone: +61 422 115 510 (business hours, AEST).
- Web: Contact us for the structured contact form.
Where ChillSense came from
The platform started life solving a specific problem: small food businesses had paper temperature logs that nobody filled in consistently, and no early warning when a fridge began to fail. The first version was a few sensors, a single hub, and a dashboard that showed live readings. It quickly became obvious that the more useful product was a full HACCP evidence layer — the records, the alerts, the reports, and the predictive view.
Today's platform is the result of several years of iteration with real Australian customers across cafes, restaurants, multi-site venues, food manufacturers, and aged-care kitchens. The roadmap continues to be driven by what those customers ask for, not by what looks good in a press release.
How to evaluate ChillSense
The fastest way is to put a single sensor in your most worrying cold-chain asset and watch it for a week.
One critical asset
Cafe / small kitchen
Working restaurant
Multi-site group
See solutions by industry for the recommended configuration per vertical and the live shop catalogue for GST-inclusive prices.